THE Philippine National Police (PNP) now responds to emergency calls within three to five minutes, bolstered by the Department of the Interior and Local Government’s (DILG) Revitalized Emergency 911 initiative.
Brigadier General Warren Gaspar A. Tolito, head of the PNP Communications and Electronics Service, said over 90% of calls to Police 911 are answered within the target response time, a marked improvement driven by upgraded systems and protocols.
He said most common cases involve traffic accidents, domestic violence, disturbances, theft and robbery.
The enhanced system, powered by NGA 911 Philippines, enables responders to be dispatched in as little as 40 seconds after a call is received. The technology aligns with US and European standards, said Robert Andrew Llaguno, NGA 911 Philippines’ country head.
PNP Chief Police General Rommel Francisco D. Marbil directed police to maintain the three-to-five-minute standard, aligning with President Ferdinand R. Marcos, Jr.’s vision of world-class emergency services.
The DILG’s E911 National Office signed a memorandum with NGA 911 in August, adopting Next Generation 911 technology to further enhance emergency capabilities. Supported by PLDT’s network, the partnership aims to elevate the Philippines’ emergency response to global standards. — Chloe Marie A. Hufana
